Focus on your business.

We'll take care of the rest.
Discover More

We are protagonists of our customer’s success.

Sonders Hotels Management is an Italian leader in the Outsourcing Services industry specialized in solutions for five and four stars hotels. With more than 20 years experience in the hospitality industry, by combining our passion for people with the power of customized hospitality, we support hotels to optimize costs and improving the guests’ experience. We continue to and live by our core values, established in the company’s early days: to know, to serve, to trust, striving for perfection, and simultaneous promotion of all interests.

300 people employed every year

+€ 2 Milion in revenue

2 offices: Milan and Rome

WHAT WE DO

A single supplier, many services and more time for your core business. With our services you will obtain more benefits: from fixed-to-variable costs based on hotel occupancy, no responsibility for staffing recruitment & bureaucracy, reduction of waste and financial exposure

FACILITY MANAGEMENT

The tertiary sector is a serious thing. One of our consultants will support you in the analysis and control phases to identify the aspects to improve of your hotel.

HOUSEKEEPING

Usually the service includes the use of equipment and professional detergents but it can also include the linen hire/washing service, custom amenities and the management of minibar and of small maintenance.

FOOD & BEVERAGE

From management of restaurant and bar to room service, from the choice of quality raw materials to the definition of buffet, set or à la carte menu. The service is conducted with professional staff and it is composed in accordance with the HACCP recent regulations.

BREAKFAST SERVICE

You can assign us the administration of breakfast service. Thanks to the definition of a fixed price per person, we are able to guarantee a service of excellence and, at the same time, a great food cost.

WASHING SERVICE

The washing service or dish washing provides the use of detergents for the completion of service.

PORTERAGE SERVICE & STEWARDING 

Porterage service consists in the preparation and cleaning of the restaurant, kitchen and meeting rooms. Stewarding service is the use of valets for the transport of luggage.

OUR APPROACH

Outsourcing services is a serious matter. Do not rely on the wrong partner.

Less bureaucracy: Managerial Savings

With us the hotel should no longer concern itself with typical tasks of personnel management and ancillary services. In this way, the hotel will have more time to devote to its own core business.

Cost Savings

By purchasing services from us, the hotel can finally count on certain costs without potential surprises caused by waste or by mismanagement. This means less problematic to deal with, related to the management of such services.

Competence

The method applied for the provision of our service has been designed by professionals with twenty-year experience in Ho.re.ca sector.

Assistenza e Presenza h24

We guarantee the availability of Area Manager h24 and 7/7. The Area Manager will be available to the hotel for every need. Moreover, for each section of the hotel will always be on site one of our Head of Service.

Copertura Assicurativa

For the entire duration of the contract, we enter into an insurance policy. The insurance policy comprises civil liability for damage caused during the performance of service.

Fondo Garanzia Appalto

The consideration monthly developed is liquidated from the Hotel after deduction of 50% as security for legal provisions in the field of safety, protection at work and on recruitment.

WHY WORKING WITH US

L’OUTSOURCING IS A SERIOUS THING. CHOSE THE RIGH PARTNER

We support you from analysis of the needs to the start (and during) of the performance of the services with the support of expert in the management of hotel facilities. Especially, we support you to define how to change your organization and your company philosophy as a function of the new balances.

WE IMPROVE THE COSTUMERS’ STAY

Our main goal is to increase the degree of satisfaction of your guests. In economic terms, the main benefit will be for you the optimization of costs referred to outsourced services that will become variable costs based on the occupation and the needs of the hotel.

INNOVATIVE AND ADVANCED SERVICES 

The technology is an integral part in the provision of our services and allows us to monitor the progress of works to intervene promptly if necessary. In this way, we are also able to improve the communication between various departments of the hotel. Another important aspect is the reporting of monitoring of KPI and the simplification of the process of pre-billing.

THE CREATIVITY IS THE ESSENCE OF OUR COMPANY PHILOSOPHY 

The innovation is not only technology but also creativity coupled of our services. For example, we believe  that also through the simple housekeeping service might impact on customer experience obtaining a real wow effect that is express in the guest’s loyalty with a positive impact on social networks. 

THE VALUE OF A PARTNER

ON-SITE MANAGER

AVAILABILITY OF STAFF H24

CONTINUING EDUCATION

we are here to help.

Call us at +39 02.78622532 or send an email to [email protected]