We are protagonists of our customer’s success.

Sonders Hotels Management is an Italian leader in the Outsourcing Services industry specialized in solutions for five and four stars hotels. With more than 20 years experience in the hospitality industry, by combining our passion for people with the power of customized hospitality, we support hotels to optimize costs and improving the guests’ experience. We continue to and live by our core values, established in the company’s early days: to know, to serve, to trust, striving for perfection, and simultaneous promotion of all interests.

300 people employed every year

+€ 2 Milion in revenue

2 offices: Milan and Rome

WHAT WE DO

A single supplier, many services and more time for your core business. With our services you will obtain more benefits: from fixed-to-variable costs based on hotel occupancy, no responsibility for staffing recruitment & bureaucracy, reduction of waste and financial exposure

FACILITY MANAGEMENT

The tertiary sector is a serious thing. One of our consultants will support you in the analysis and control phases to identify the aspects to improve of your hotel.

HOUSEKEEPING

Usually the service includes the use of equipment and professional detergents but it can also include the linen hire/washing service, custom amenities and the management of minibar and of small maintenance.

FOOD & BEVERAGE

From management of restaurant and bar to room service, from the choice of quality raw materials to the definition of buffet, set or à la carte menu. The service is conducted with professional staff and it is composed in accordance with the HACCP recent regulations.

BREAKFAST SERVICE

You can assign us the administration of breakfast service. Thanks to the definition of a fixed price per person, we are able to guarantee a service of excellence and, at the same time, a great food cost.

WASHING SERVICE

The washing service or dish washing provides the use of detergents for the completion of service.

PORTERAGE SERVICE & STEWARDING 

Porterage service consists in the preparation and cleaning of the restaurant, kitchen and meeting rooms. Stewarding service is the use of valets for the transport of luggage.

OUR APPROACH

Outsourcing services is a serious matter. Do not rely on the wrong partner.

Less bureaucracy: Managerial Savings

With us the hotel should no longer concern itself with typical tasks of personnel management and ancillary services. In this way, the hotel will have more time to devote to its own core business.

Cost Savings

By purchasing services from us, the hotel can finally count on certain costs without potential surprises caused by waste or by mismanagement. This means less problematic to deal with, related to the management of such services.

Competence

The method applied for the provision of our service has been designed by professionals with twenty-year experience in Ho.re.ca sector.

Assistenza e Presenza h24

Garantiamo la disponibilità di un Capo Area h24 e 7/7gg a disposizione dell’Hotel per ogni eventuale esigenza o problematica dovesse intercorrere. Inoltre per ogni reparto appaltato è sempre presente in loco un Capo Servizio della WhiteGlover.

Copertura Assicurativa

For the entire duration of the contract, we enter into an insurance policy. The insurance policy comprises civil liability for damage caused during the performance of service.

Fondo Garanzia Appalto

The consideration monthly developed is liquidated from the Hotel after deduction of 50% as security for legal provisions in the field of safety, protection at work and on recruitment.

WHY WORKING WITH US

L’OUTSOURCING IS A SERIOUS THING. CHOSE THE RIGH PARTNER

Vi assistiamo dall’analisi dei fabbisogni all’avvio e durante l’esecuzione dei servizi col supporto di esperti nella gestione di strutture alberghiere, soprattutto per definire come deve cambiare la Vostra organizzazione e la filosofia aziendale in funzione dei nuovi equilibri.

MIGLIORIAMO L’ESPERIENZA DI SOGGIORNO DEI VOSTRI OSPITI.

Nostro obiettivo principale non è farvi risparmiare sul costo del personale o delle materie prime, ma aumentare il grado di soddisfazione dei Vostri ospiti.
Il beneficio primario, in termini economici, sarà per Voi l’ottimizzazione dei costi riferiti ai servizi esternalizzati che da fissi diventeranno variabili in base all’occupazione e alle esigenze della struttura.

SERVIZI NON SOLO INNOVATIVI MA TECNOLOGICAMENTE AVANZATI.

La tecnologia è parte integrante del processo di erogazione dei nostri servizi e ci consente di monitorare puntualmente lo stato di avanzamento lavori per intervenire con tempestività ove necessario, migliorando anche la comunicazione tra i vari reparti dell’hotel. Altro importante aspetto è la reportistica per il monitoraggio delle KPI e per semplificare il processo di pre-fatturazione.

LA CREATIVITA’ E’ L’ESSENZA DELLA NOSTRA FILOSOFIA AZIENDALE.

Innovazione, non solo tecnologica, ma anche creativa abbinata ai nostri servizi. Crediamo, ad esempio, che anche attraverso il semplice servizio di housekeeping si possa incidere sulla customer experience ottenendo un effetto wow che si concretizzi con la fidelizzazione dell’ospite ed un positivo effetto buzz sui social networks.

THE VALUE OF A PARTNER

ON-SITE MANAGER

REPERIBILITA' H24

FORMAZIONE CONTINUA

we are here to help.

Call us at +39 02.78622532 or send an email to sales@sondersandbeach.com

LET'S US KNOW YOUR NEEDS
*Hotel
*Name
Surname
*Phone
Comments
Privacy
If you want to send us your CURRICULUM VITAE Click Here