Quality Policy
The Quality Policy requires that, in line with the company’s mission, all business processes are managed according to the rules set out in the Quality Management System, in compliance with ISO 9001:2015 standards.
This system governs the organizational and technical activities applied across the entire company in a systematic, planned, and documented manner, with the aim of achieving the following objectives:
Continuous improvement of process management methods to achieve progressively better qualitative and quantitative results;
A high level of effectiveness and efficiency in all activities, ensuring a strong quality-to-price ratio and full compliance with customer commitments and applicable legal requirements.
The achievement of these objectives is also supported by the consistent application of the procedures described in the Quality Manual, which defines and outlines the Quality Management System implemented by the company.
Top management is committed to the full implementation and continuous improvement of the Quality Management System in order to strengthen and enhance the company’s reputation, with the active involvement of all employees.
For Sonders & Beach Italy Srl, quality represents both an objective and a strategic tool for:
- Internal and external customer satisfaction;
- Excellence in performance and results;
- Proper analysis of the business context;
- Accurate assessment of risks and opportunities;
- Respect, protection, and promotion of safety, environmental responsibility, and data privacy;
- Minimization of waste in time, costs, and resources.
Sonders & Beach Italy Srl intends to pursue these objectives through:
Organization
Structured to prevent non-conformities and ensure effective process management.
Innovation
Ongoing research and development of processes and technologies to better serve customers.
Service
Providing prompt and professional responses to customer needs, with a strong balance between quality and efficiency.
Commitment
Dedication to the continuous improvement of the effectiveness of the company’s Quality Management System.
Since, in addition to the end customer, there are many internal “stakeholders” within the company—represented by departments and individual employees—each person should consider others as their internal customers. Everyone is expected to provide the best possible service to support the achievement of business objectives and continuous improvement. Every employee and collaborator of SONDERS AND BEACH ITALY SRL is therefore responsible for the quality of their work toward other functions within the company.
It is widely recognized that quality, in its broadest sense, also has economic implications. A lack of quality results in higher direct or indirect, visible or hidden costs. Moreover, poor quality can damage the company’s reputation and performance, and may increase risks related to safety, the environment, and data privacy. A shared objective across the entire organization is therefore to minimize non-conformities in services, products, and safety.
Everyone plays an active role in achieving corporate quality at every stage of the service and product delivery process, through the effective and efficient application of the Quality Management System and the continuous improvement of methods, knowledge, and experience.
Management considers this document the reference policy for the governance of the Quality Management System and for the annual definition and review of specific quality objectives.
This Policy is communicated to all employees of SONDERS AND BEACH ITALY SRL and made available to all relevant stakeholders.
Management has also defined a Code of Conduct as a fundamental tool for achieving the objectives set out in this Quality Policy. This code, outlined in the following principles, is observed by all employees and collaborators of the company and is distributed together with this Policy.
The Code of Conduct promotes the following principles:
- Providing customers with clear and accurate technical and commercial information, enabling informed and responsible decision-making;
- Building collaborative relationships with customers based on mutual productivity and trust;
- Addressing issues constructively by identifying common ground and fairly mediating differences, always seeking solutions that strengthen relationships rather than weaken them;
- Maintaining the highest standards of integrity in relationships with suppliers, avoiding personal relationships that could lead to favoritism or discrimination, and ensuring that all activities remain within a professional corporate framework;
- Carrying out one’s work with dedication and professionalism, collaborating constructively with colleagues, and taking responsibility for supporting, guiding, and correcting behaviors that may harm work quality or company assets.
Rome, 01/07/2020
